Help Desk Executive
- Pes Hr Services
- 1 to 2 Yrs
- Mysore
- 8 months ago
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Job Description
- Technical support activities for laptop desktop, data & server management
- Remote desktop/laptop troubleshoot to end user
- End user /customer interaction on daily basis
- Administrator should be able to monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures
- Handle first-level incident / Service request and resolution on a 24x7 support as per the agreed SLA
- Timely escalation of incidents to higher level when required
- Preparation of Daily performance report/productivity report/mail box monitoring
- Perform basic Service Requests based on Standard Operating Procedures
- Follow quality / security process defined for the engagement
- SOC/InfoSec tickets managements
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Hardware / Telecom Equipment Design
Functional Area: Not Applicable
Role/Responsibilies: Help Desk Executive
Keyskills: troubleshooting ticketing tools helpdesk soc management escalation administration technical support ticket engineer
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Pes Hr Services
Company is one of the leading names involved when it comes to offering solutions pertaining to the web in order to cater with the demands of the corporate world. With a team of dedicated individuals and the trust that our customers have in us, we have reached the great heights. With a well-establish...
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