Applicants for _Customer Support @ Dezire Hr Services

Job Description

Job Position: - Customer Support Executive 

RESPONSIBILITIES 

KEY JOB RESPONSIBILITIES 

• Talks to customers over the call to resolve their questions or concerns 
• Maintains and updates customer information as necessary 
• Calmly attempts to resolve and de-escalate any issues 
• Escalates calls to supervisor when necessary and appropriate 
• Responds to requests for assistance and/or possible processing of credit card authorizations 
• Tracks call-related information for auditing and reporting purposes. 

QUALIFICATIONS 

• Minimum Education and Experience: 
• 12th and Degree preferred. 
• Double dose vaccinated. 
• Residence should be less than 25kms from the office to get 2 ways free transportation. 
• Phone-related customer service a major plus 
• Strong listening/comprehension skills 
• Ability to stay composed and objective 
• Conversational, patient and confident, with a positive attitude 

Freshers should have their PAN card. 

Package: 

Fresher: 2.6LPA (TH 22k) 

Experience: 3.0LPA (TH 25k) + Incentive + Night Shift Allowance. 

For further clarifications contact Hr Vijay @hidden_mobile. 

Best & Regards, 

Hr Vijay. 

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Keyskills:   voice process bpo customer support voice support customer care outbound inbound domestic bpo customer service csr