Axis Digital Assist- Team is a unit which handles valuable customers of Axis Bank. Team Leader is responsible to lead a team of 15-16 Dsos under him to over deliver on Business goals. This unit is responsible for the entire life cycle management of these customers starting from bringing them into the fold of Relationship Management, provide regular servicing/resolution of queries and issues and also cross sell of other products as per customer need thru Digital Channels.
Keyskills: metrics shrinkage team handling attrition team lead