Process Manager - Noida - ICCS - Insight
- ICCS - Insight
- 8 - 10 years
- Noida, Gurugram
- 7 years ago
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Job Description
1 ICCS -1616598*** Noida Process Manager - Outbound 8 to 10 years Operations Apply Process Manager - Outbound @ Noida Full Name: Mobile: Email: Location: Attach Your Resume BotDetect CAPTCHA Library for Laravel Experience: 8 to 10 years Salary: Best in Industry Job Description Job Description Process Manager - Outbound Sales Job Responsibilities: 1. Conceptualize /develop the sales strategy including offers, scripting, campaign timing process changes, etc. 2. Responsible to manage both outbound sales motion 3. Supervises AMs to achieve and exceed sales objectives 5. Creates an assertive sales culture and environment. 6. Sets and monitors Team metrics and goals 7. Works with Client to analyze sales training opportunities as well as, design, develop and deliver associate sales training 8. Participates in regular call monitoring for quality purposes and understanding of current business conditions and devising strategy and taking timely corrective actions based on understand of Data analysis. 9. Undertakes a range of activities and projects to deliver exceptional customer experience. 10. Develop, train and implement operational and sales tools for Team Leaders /AMs to utilize in day to day management of their teams 11. Excellent in attrition control. Additional Information Candidate should have at least 5 -7 years outbound sales experience. Should have at least 2 -3 Years of experience as a Sales ManagerJob Classification
Industry: IT-Software, Software ServicesFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Operations
Role: Operations
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: ICCS - InsightLocation(s): Noida, Gurugram
Keyskills: process Data analysis Sales strategy Email Call monitoring Tools Attrition control Sales training Sales Associate Operations
ICCS - Insight
ICCS, a Business Process Outsourcing company, proposes to assist your setup by not only executing the typical outsourced BPO services, but by committing to provide the essential support for escalation to next levels. To this end, in capacity of a BPO company, we have worked out a befitting partnersh...
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