Senior Manager @ IBM India

Job Description

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you ll be encouraged to challenge the norm, investigate ideas outside of your role and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience
Your Role and Responsibilities

• You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally
• Manage client engagements / contracts across geographies Operations support for establishing processes, metrics identifications and reporting
• Responsible for managing relationships with customers at the senior management level and ensure customer happiness
• Demonstrate Thought leadership on brining value to the client technology and analytics
• Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making
• Responsible for tracking and driving all process parameters critical to quality for process delivery
• Run career development activities for team members, team leaders and managers, including performance management, feedback and training
• Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met
• Handle and ensure overall F&A delivery for various global regions.
• Drive transformation projects
• Manage account reconciliation process and drive policy adherence along with implementation of tools and usage
• Responsible to drive productivity and efficiency per contractual requirement
• Ensure adherence to control and compliance policies and procedures
• Lead operational and governance calls with client and IBM internal Partners
• Ensure Service Level Agreement (SLA) management and Issue protocol
• Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution
• Build backup and cross training plans and ensure they are implemented and revisited regularly.
• People Manager Skills

Required Technical and Professional Expertise

• Minimum 10 years experience in Finance and Administration Delivery
• Proven experience in handling across all aspects of Record to report
• Ability to interact and lead multiple customers across the globe and handle issues
• Experience to continuously look for opportunities to improve metrics and the validation of the data
• Proven analytical and numerical ability
• Validated presentation and interpersonal skills with flexibility in work hours.
• Oracle ERP (must have).

Preferred Technical and Professional Expertise

• Strategic thought leadership in designing future state delivery and strategies for attaining them
• Understands future employee, industry and Finance and Administration (F&A) trends and applies this understanding to develop solutions to create a high-performance culture
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with latest marketing trends
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.

• Delivers high quality, customer focused service with ensuring timely and accurate processing of complex F&A transactions and all related tasks within agreed Service Level Agreements (SLAs), policies (like reconciliations related one) and control frameworks.
• Defines strategy development, in setting and achieving operational objectives.
• Manages meetings in an effective way, prepares their agendas, and presentations according to the Governance model.
• Sets individual targets for Team Leaders (in line with agreed SLA s) and monitors Team Leaders progress towards these targets using periodic reviews and reporting.
• Manages process activities with other departments and/or client to ensure delivery of a coherent and comprehensive service. Develops mutual trust based on respect, collaboration and appreciation of the uniqueness of every person.
• Manages KPI/PPI s collection process and makes sure that they are gathered in line with definitions agreed and meet reasonableness criterion.
• Blackline Reconciliation module (good to have).
• IBM Intelligent Workflow for Journals (good to have).

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Manager

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Keyskills:   finance sales ltd mis accountancy service level general ledger customer focus design thinking creative design senior management career development thought leadership agile methodologies interpersonal skills strategy development educational workshops customer requirements performance management creative solutions