Team Leader Operations - BPO Bangalore @ Sudarshan Enterprises

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Team Leader Operations - BPO Bangalore

Sudarshan Enterprises
4 - 9 years
Bengaluru
5 years ago
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Job Description

a) Manage a Team of approx 15 FTE's for a US Customer Support Process - VOICE
b) Manage SLA's Like AHT, CSAT, FCR etc.
c) Handle Supervisory and Escalated Calls.
d) Mentor Team Members as and when required

Required Candidate profile

+ Have worked as TL in an International Voice Process.
+ Know Call Center Metrices like AHT, CSAT, FCR etc.
+ Open to work in Shifts.
+ Have excellent comm skills
+ Willing to relocate to Bangalore if not from Bangalore

Perks and benefits

Plus Shift Allowance

Job Classification

Industry: BPO, Call Centre, ITeS
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required

Contact Details:

Company: Smartservices [ Placement Agency ]
Location(s): Bengaluru

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Keyskills: manager team manager TL group leader Team Leader AM teamleader

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Sudarshan Enterprises

for BPO Client in Bangalore having multiple offices in Bangalore and across India in almost all tier A Cities. Global work force amounts to over 2 Lac employees

Team Leader Operations - BPO Bangalore @ Sudarshan Enterprises

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