Associate Analyst @ TeamPlus Staffing

Job Description

Roles & Responsibilities:

- 1st and 2nd level support for Global Supply Chain applications including Incident Management, Knowledge Management, Change Management, Release Management, Problem Management, and other general service management.
- System monitoring, user management, troubleshooting of applications, technical support for interfaces, etc.
- SPOC for solution provider for 3rd level support, coordination of solution provider.
- Reporting and monitoring of IT Service KPI
- Supporting Project Manager and Service Delivery Manager

Qualification, Skills & Experience:

- Experienced IT Project/Service delivery/Development for business applications in manufacturing, supply chain, and quality area (1~5 years)
- Experiences in the business process in Health Care, Life Science, or the Chemical industry
- Advanced knowledge of server platforms (i.e. MS Windows Servers, MS Active Directory, Linux and etc)
- Database knowledge such as MS SQL Server or Oracle
- Basic knowledge of network, firewall, IT Architecture, and Technology.
- Preferred Wonderware solution for MES knowledge, BI experiences, Programming skills such as Java, C#, ASP.net or else, and working experiences under the GxP environment
- Good knowledge of IT processes (ITIL-based) and tools (e.g. ServiceNow, HPSM, JIRA,.)
- Fluent in English
- Good teamwork capability and customer orientation

Employement Category:

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Keyskills:   customer relations compliance research risk basis ms sql server continuous improvement facilitation ms sql sql server supply chain it architecture user management active directory service delivery business process technical support change management system monitoring release management problem management