Customer Support Executive - Gurgaon - Josh
- Josh Talks
- 0 - 3 years
- Noida, Gurugram
- 5 years ago
- Email to a friend
- Report this job
Job Description
Role: Customer SupportExecutive
Location: Gurgaon
About us
Our mission at Josh is to unlock human potential and our areas of work include inspiring, informing, skilling and placing the youth from Tier 2, Tier 3 and Tier 4 towns. We use our content first approach in vernacular languages to influence and impact our target audiences. As of August 2019, 45Mn people watch Josh Talks monthly and over 30,000 individuals are enrolled in our online courses.
At Josh Talks, we work with various enterprises and organisations across the country. We strategize and implement public policy, CSR and brand programs by leveraging our assets such as video production, brand positioning, community building and content distribution. We also work with communications offices of International Organizations such as UNDP and ILO.
More information about our work can be found on www.joshtalks.com.
Position Summary:
The position is that of a customer support executive for our e-learning platform Josh Skills. The role requires managing customer grievances and queries and helping them with accurate solutions. The current system allows for managing queries via whatsapp/call.
The Job Role and Responsibilities
The primary job roles and responsibilities of the customer support executive include:
- A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
- Maintaining records of transactions and interactions.
- Appropriate and timely follow-ups wherever required.
- Escalate unresolved queries to respective departments for accurate redressal
Competencies and Skills Required
Communication is key in this profile. It is absolutely important for the executive to have fluent English communication skills. Along with that behavioral traits like good interpersonal skills, ability to handle stress, good listening skills, prompt thinking ability are some other essential features of this role.
The major skills and competencies required for this role include:
- Excellent communication skills
- Good listening and problem solving skills
- Ability to take and handle stress and pressure
- Good interpersonal skills
Culture
Imagine an organisation with a mission as strong as "Unlocking Human Potential" led by a force of 100 people with the average age of 25. We are not easy people to deal with.
We are stubborn and our meetings are war rooms where people who feel more passionate about a particular idea always win. We believe in failing at one new thing every quarter and every team works towards that. We love our chai so we have 6 different types across 2 machines supported with Jiyar Bhaiya's smile every time you take a cup. If you are used to an admin fixing the internet or a travel assistant booking your tickets this is not the place for you. We hustle to get things done and celebrate that hustle every last Friday of the month in our comic townhall. What we can truly offer you apart from a lot of smiles, hugs and shoutouts is tangible impact that you will see come to life every single day that you come to work here. Feel strongly about all of this, skip the process and send me an email on su****a@jo******s.com, I am always up for good storytelling.
Our Philosophy
All you need is Josh.
Josh in your heart and Josh on your mobile phone.
Job Classification
Industry: Media, Entertainment, InternetFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: Josh TalksLocation(s): Noida, Gurugram
Keyskills: customer management record maintenance interpersonal skills excellent communication brand positioning grievance handling customer support communication skills
Josh Talks
Megha SalujaJosh Talks10B Bougainvillea Marg, DLF Phase 2, Sector 25,Gurugram, Haryana - 122022www.joshtalks.com
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