Opening For IT Expert (HongKong and Canada) @ Basic

Job Responsibilities:

• Leading a broad range of tasks related to the research and development in the relevant innovation fields, including but not limited to pharmaceutical and life science/biotechnology; data engineering, artificial intelligence, robotics, distributed ledger technologies, biometric technologies, industrial/chemical engineering; and materials science/ nanotechnology.

Job Duties:

• Handle customer support calls in a timely and accurate manner.
• Provide first-level support to customer service requests.
• Escalate complex support requests to relevant IT staffs for resolutions.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Maintain problem documentations and their resolution procedures for reference procedures.
• Plan and complete daily assigned tasks within deadlines.
• Maintain confidentiality and security of company documents and customers.
• Report system downtime and performance issues to Manager.
• Ensure to follow standard operating procedures and meet service level agreements.
• Install, configure and maintain software and hardware systems.
• Assist in development and enhancement of IT systems.
• Assess potential risks and technical challenges and prepare appropriate mitigation plans.
• Conduct IT related trainings to new hires, users and technical teams as needed.
• Analyze system issues and provide resolutions.
• Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
• Work in compliance with department safety and quality standards.

REQUIRED SKILLS:

• STEM (Science, Technology, Engineering and Mathematics) degree-holders from a well-recognized university, with experience in relevant technology areas.
• Having attained outstanding achievements in top-notch institutions, corporations and organizations, which could prove that the applicant is a well-recognized talent.
• Persons with such very exceptional experience or achievement are welcome, even if they are not STEM graduates from a well-recognized university.

For more queries contact-

suman

9354166***