Technical Support Engineer 2
At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem.
Join us as a Technical Support Engineer 2(Vxrail support) on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.
What you ll achieve
Through this role you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
As a Technical Support Engineer, you will be responsible for:
You will work with both internal and external customers quickly in a fast paced customer critical environment and as a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:Essential Skills
Desirable Requirements:
Who we are
We believe that each of us has the power to make an impact. That s why we put our team members at the center of everything we do. If you re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Here s our story; now tell us yours
Dell Technologies is a unique family of businesses building a brighter digital tomorrow. Our organization is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning by creating industry-leading products, infrastructure solutions and services. Join us and become a part of what s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .
Closing date: 30 November 2023
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .
Job ID:R234577 Dell s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.
Keyskills: troubleshooting networking lan technical support operating systems european works councils equal employment opportunity drive results vmware vsphere bonus programs medical history customer support machine learning career development problem resolution business communication operations integration technical communication infrastructure solutions it
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