Team Leader @ DreamWeavers InfoCom

Job Description

Position: Team Leader
Group: Operations
Mandate : Work From Office

We are currently looking for a strong Team Leader to provide direction to our
production/calling team. The Team Leader will be tasked with developing a timeline for each
project and delegating the individual components to members of the team, including
him/her. The Team lead will be charged with regularly reporting on the teams progress in
meetings or through regular email contact or reports.
Actively seeks to resolve any concerns while adhering to the company policy and standards
of behavior
Ensure process goals and objectives are being met by each employee and provide
constructive feedback
Address customers concerns with reference to products (including adverse event reporting),
services rendered or employee interactions
Establish tasks for employees to ensure a clean & congenial work environment
Shrinkage & attrition management through elevation of employee motivation and morale
Demonstration of leadership skills & pro-active thinking, maintenance of harmonious
relations to boost loyalty and productivity
Production supervision, management and delivering operational excellence in conformity
with desired industrial standards
Ensure customer satisfaction and positive interaction with the company
Train new employees on company standards and procedures, from how to handle a negative
customer experience to how to properly interact with clients
Active call monitoring and barging to identify and resolve deviations
Oversee and administer quizzes and tests to ensure employees have a firm understanding of
company policy

Working Days: 6 Days (Monday to Saturday)
Weekly Off Sunday (Fixed)
Working Hours: 10 Am 6 Pm
Reporting Supervisor: Head Operations

Thanks & Regards,

Tanisha Kapoor

HR Executive

Mobile: +91-hidden_mobile.

DREAMWeavers Infocom Pvt. Ltd.

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Keyskills:   communication skills problem solving team handling experienced team leader