Customer Service Representative @ Epicenter Technologies

Job Description

Job Overview: We are seeking enthusiastic personnel to join our customer support team. The chat support executive will be responsible for providing excellent support services and help resolve queries by assisting our clients through chat and voice support. Key Responsibilities: Provide exceptional customer service through chat and voice channels. Proficiency in typing and ability to handle multiple chat conversations simultaneously. Respond to customer inquiries in a timely and professional manner. Patience, empathy and customer-centric attitude. Collaborate with cross-functional teams to improve customer experience. Willingness to work on weekends. Qualifications: Graduation in any stream(Full/Part time) 1-2 years of experience in customer support through chat and call, preferably in the tech industry. Strong communication skills, both written and verbal. Tech-savvy and comfortable working with the android ecosystem. Strong problem-solving skills and. attention to detail. Job type: On-site Full time, 6 days a week Job Type: Full-time Salary: 18,000.00 - 22,000.00 per month Benefits: Flexible schedule Paid sick time Provident Fund Schedule: Day shift Weekend availability Education: Bachelor's (Required) Experience: Customer support: 1 year (Preferred) total work: 1 year (Preferred) Ability to Commute: Delhi, Delhi (Required) Ability to Relocate: Delhi, Delhi: Relocate before starting work (Required) Expected Start Date: 20/11/2023

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   customer support voice support typing communication skills chat support problemsolving attention to detail