Manager IT @ Synergy Plus Business

Job Description

Textron Inc. (NYSE: TXT) is not only one of the world's best known multi-industry companies, it is a pioneer of the diversified business model. Founded in 1923, we are headquartered in Providence, Rhode Island, U.S.A. Organizationally, Textron consists of numerous subsidiaries and operating divisions, which are responsible for the day-to-day operation of their businesses. While we take great pride in our long history, we are even more excited by the future. Our vision is to be the premier multi-industry company, recognized for our powerful brands, world-class enterprise processes and talented people. By placing customers first in everything we do, Textron continues to grow as an industry leader with strong brands such as Bell Helicopter, Cessna, Beechcraft, Hawker, Kautex, Lycoming, E-Z-GO, Textron Systems and Greenlee, among others. For more details, please visit www.textron.com Textron India Private Limited in Bangalore was incorporated in 2004 under the Companies Act, 1956, to. better serve our customers around the world. This is a global resource that provides engineering and technological solutions for many Textron business units. We provide engineering and design services including but not limited to drafting, computer aided design, computer aided engineering, solid modeling, finite element analysis, sourcing, business development, marketing and other related activities and services in relation to the above sectors. Our facility has electronics labs and the potential for a vehicle and mechanical engineering workshop. For more details, please visit www.textron.in. POSITION SUMMARY The IT Manager for Custom Development, Salesforce, and Service Delivery Support will play a pivotal role in aligning technology solutions with business objectives, optimizing Salesforce, overseeing custom development projects, and ensuring efficient service delivery. This role requires a strong leader who can collaborate with cross-functional teams to drive excellence in IT services. PRINCIPAL RESPONSIBILITIES v Custom Development Management: o Oversee custom development projects, including application design, development, testing, and deployment. o Ensure projects are completed on time and within budget. o Collaborate with development teams to resolve technical issues. v Salesforce Administration: o Manage and enhance the Salesforce platform to support sales and customer service activities. o Collaborate with Salesforce administrators to configure, customize, and maintain the platform. o Provide training and support to Salesforce users. v Service Delivery Optimization: o Collaborate with the service delivery team to ensure efficient and effective IT service management. o Develop and implement service improvement plans and monitor service performance. o Work on continuous process improvement to enhance service quality. v Stakeholder Collaboration: o Work closely with business units to understand their technology needs and challenges. o Translate business requirements into IT solutions, providing strategic guidance. o Act as a liaison between IT and business units. v Resource Allocation: o Manage IT resources effectively to support custom development, Salesforce, and service delivery. o Assist in IT budgeting and financial planning for these areas. v Security and Compliance: o Ensure that all custom development, Salesforce configurations, and service delivery processes adhere to security and compliance standards. o Implement measures to safeguard sensitive data. Note: These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills, and duties. TECHNICAL COMPETENCIES v Minimum 10 years of experience in the Information technology domain v Bachelor's degree in IT, Computer Science, or a related field v Strong leadership and team management skills. v Knowledge of IT governance, security, and compliance. v Excellent problem-solving and communication skills. ADDITIONAL COMPETENCIES v A good team player v Cross cultural work experiences v Ability to work in a matrix organization

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Manager IT

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Keyskills:   Service Delivery Optimization Resource Allocation IT Governance Communication Custom Development Management Salesforce Administration Stakeholder Collaboration Security Compliance Problemsolving