BPO Team Leader @ Integrated Personnel

Job Description

Hiring for a BPO Team Leader Responsibilities Supervision: Provide leadership and direction to a team of BPO professionals. Training and Development: Conduct training sessions for new and existing team members to ensure they are equipped with the necessary skills and knowledge. Performance Monitoring: Regularly monitor and evaluate team members" performance against key performance indicators (KPIs) and service level agreements (SLAs). Communication: Serve as a primary point of contact between the BPO team and the client. Ensure effective communication and understanding of client requirements. Issue Resolution: Address client concerns and issues promptly and professionally. Work towards maintaining a positive client relationship. QUALIFICATIONS Should have minimum 2 years of experience in the same domain Should have Excellent Communication Skills both verbal and written. Should be holding a graduate degree Job Type: Full-time Salary: 400,000.00 - 500,000.00 per. year Schedule: Day shift Ability to commute/relocate: Udyog Vihar, Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 1 year (Preferred) Speak with the employer +91-XXXXXXXXXX

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Data Entry
Functional Area: Not Applicable
Role/Responsibilies: BPO Team Leader

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Keyskills:   BPO Supervision Training Development Performance Monitoring Communication Issue Resolution Team Leader Excellent Communication Skills Graduate degree