Aliens Group - Am/dm/m/agm/dgm/gm/avp/dvp/vp @ Pms Consulting Hiring

Job Description

Head of CRM The Role: - We at Aliens are looking for an enthusiastic and dynamic Head of CRM to lead our high performing CRM team with 7 to 15 years of experience in similar profile across industry, preferably real estate. - The incumbent will be responsible for planning and delivering CRM strategies across the organization with a view to foster profitable long-term relationships with the clients, building bandwidth to streamline customer lifecycle and coordinate with Sales and Banking team to boost our organizations" market presence and customer engagement. - S/he will be required to increase revenue by streamlining post-sales collection operations and achieving high business goals. The incumbent would work in a high-paced team environment with at least 5 reporting members and travel across location as per need basis. - S/he would be based out of Hyderabad and would report to the COO and President; Sales, CRM and Marketing. Key Responsibilities: - Championing customer. requirements and satisfaction by maintaining constant interaction - Executing new onboardings and successful cross-selling initiatives - Ensuring timely collections from existing customers as well as new customers - Complete handling of post-sales responsibilities with high customer satisfaction results - Setting targets, performance plans, and rigorous, objective standards for CRO, Sr. CRO, TLs and coaching and training individuals - Expertise in team handling profile and providing effective assistance to team members for successful closure of deals and high collections - Enabling team members by duly acknowledging their achievements and accomplishments - Motivating and engaging the collections team with monetary and non-monetary incentives

Employement Category:

Employement Type: Full time
Industry: Real Estate
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Aliens Group - Am/dm/m/agm/dgm/gm/avp/dvp/vp

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Keyskills:   CRM customer relationship management sales banking customer engagement team handling coaching training collections postsales collection