Team Leader @ Dezire Hr Services

Job Description

Job Title: Tele Collection Executive Team Leader 

Location: Surat

Salary:

• In-hand: 16,000 to Up to 20,000
• CTC (Cost to Company): 25,000

Eligibility:

• Both freshers and experienced individuals can apply.
• Graduation is a must.

Working Days:

• 6 days a week

Week Off:

• 1 day rotational week off

Roles and Responsibilities:

As a Tele Collection Executive, you will be responsible for the following:

1. Debt Collection:

• Engage in outbound calls to customers with overdue payments.
• Follow established scripts and communication guidelines to effectively communicate with debtors.

1. Negotiation:

• Negotiate payment plans and settlements with customers in accordance with company policies.

1. Customer Communication:

• Maintain a professional and empathetic approach while communicating with customers.
• Address customer inquiries and concerns regarding outstanding payments.

1. Documentation:

• Update and maintain accurate records of customer interactions and payment agreements in the system.

1. Compliance:

• Ensure compliance with all relevant regulations and company policies during the debt collection process.

1. Targets:

• Meet monthly and quarterly targets for debt recovery.

1. Reporting:

• Provide regular reports on collection activities and progress to the management.

1. Customer Service:

• Provide excellent customer service to enhance customer satisfaction and encourage timely payments.

1. Team Collaboration:

• Collaborate with team members and other departments to streamline collection processes.

Key Skills:

• Excellent communication and negotiation skills.
• Ability to handle challenging and sensitive situations with tact and professionalism.
• Strong problem-solving skills.
• Attention to detail and accuracy in documentation.

Note: This is a dynamic role that requires adaptability to changing circumstances and may involve occasional weekend work.

Employement Category:

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Keyskills:   team handling team leading collections credit card debt debt collection third party collections team leading skills communication skills