Jr./Sr. Technical Support Engineer - Lower @ TeamPlus Staffing

Job Description

Position
Senior Technical Support Engineer
Number of post
2
Qualification
Any IT
Office Location
Lower Parel, Mumbai,
Gender
Male / Female
Industry
IT
CTC
As per company norms
Previous Work Experience
2-3 years- junior role, 4-6 years- Senior role
Roles & Responsibilities
1.Demonstrate a dedication to delivering customer-driven support

2.Provide expert technical assistance and support to customers via phone, email, or chat

3.Possess advanced troubleshooting capabilities

4.Record and track customer support requests and resolutions in a ticketing system (e.g., JIRA)

5.Collaborate effectively with cross-functional teams, such as development and engineering, to resolve

complex technical issues

6.Conduct code reviews and analyze unfamiliar code to identify and resolve underlying issues

7.Possess advanced knowledge of SQL for data retrieval and analysis

8.Be available for on-call responsibilities as required

9.Display exceptional empathy and a customer-centric approach to identifying solutions to customer

needs and issues.
Skills
1. Bachelor's degree in Computer Science, Information Technology, or a related field

2. 4+ years of experience in Technical Support or a related field.

2. Demonstrated proficiency in SQL for data retrieval and analysis.

3. Familiarity with ticketing systems (e.g., JIRA) and other support tools.

4. Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical

issues.

5. Excellent written and verbal communication skills, with the ability to communicate technical concepts

effectively to both technical and non-technical audiences.

6. Ability to work independently as well as in a team environment.

7. Willingness to take on on-call responsibilities as required.

8. A customer-centric approach with exceptional empathy and a focus on delivering high-quality,

customer-driven support.

If you possess the above qualifications and skills and are excited about the opportunity to join our team,

please submit your resume and cover letter for consideration.
Joining
Immediate or 15 days.

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Technical Support / Helpdesk
Functional Area: Not Applicable
Role/Responsibilies: Jr./Sr. Technical Support Engineer - Lower

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Keyskills:   technical support application support jira