IT Security and Network Engineer @ Visa

Job Description

Why QS At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect and support each other and as a company, our values underpin these. Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal. At QS, youll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business. As a IT Security and Network Engineer, this is what youll be doing: Design, implement, and maintain the organization's network infrastructure, including. LANs, WANs, VPNs, routers, switches, firewalls, printers, and wireless networks. Monitor network performance, identify bottlenecks, and optimize network configurations for optimal performance and reliability. Troubleshoot and resolve network-related issues in a timely manner. Ensure network availability and implement redundancy measures to minimize downtime. Develop and implement network security policies, procedures, and controls to safeguard the organization's systems and data. Conduct regular security assessments, vulnerability scans, and penetration tests to identify and address potential risks and vulnerabilities. Stay up to date with the latest security threats, trends, and technologies to proactively mitigate risks. Provide technical support and advice to QS end-users who are experiencing problems with software, hardware, or other computer-related issues. Identify, troubleshoot, and resolve hardware and software problems. This may involve researching solutions online, consulting with colleagues, or utilizing specialized technical knowledge. Plan and lead projects related to IT Support, such as implementing new systems, upgrading existing ones and/or co-ordinating Office plan re-fits or Office relocations. Develop training materials and procedures, and/or train users in the proper use of hardware and software. Mentor junior team members and foster their professional development. Establish key performance metrics for the IT support team in collaboration with team members and Manager. Regularly review these metrics to identify areas for improvement and ensure high levels of customer satisfaction. Act as a liaison between the end-users and the IT department or software vendors, if necessary, to resolve problems. Participate in the hiring process for new technical support team members, conducting interviews, skill evaluations, and making hiring recommendations. Participate in the development and enforcement of IT policies and procedures. This can include everything from security protocols, data privacy regulations to standard procedures for handling support requests. Key skills and experience: A degree in Computer Science, Information Systems, or a related field is often required. Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: O365 Fundamentals, CCNP, CCIE, CISSP or others may be beneficial. Proven experience as a Network Engineer or Security Engineer, with a focus on network infrastructure and security. Strong knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP, VLANs). At least 5 years experience in an IT technical support role. Proficiency in using various software and hardware, internet applications, and operating systems. Strong problem-solving skills, along with excellent verbal and written communication skills. Ability to develop, maintain and train people in IT policies, procedures, and good practice. Ability to work independently and adapt to a fast-paced, dynamic environment. Ability to explain complex information to non-technical users So, who are we and what do we do QS is the worlds leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings which reaches a global audience of hundreds of millions of people. Founded in 1990, our activities span across 50 countries, working with over 2000 of the worlds leading higher education institutions and over 12,000 employers. Headquartered in London, QS has over 650 employees globally with offices in Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions. We take investing in our people very seriously. As standard you will have: Competitive base salary Access to an annual bonus scheme (for qualifying roles only) Flexible working options, including hybrid or remote 21 days annual leave increasing to 23 days after 5 years service + 8 days casual leave 14 days holiday for the year 2023 Enhanced maternity and paternity leave Access to Provident Fund and Pension Fund Scheme Group Medical Insurance A vibrant social environment and multicultural and multinational culture But thats not all. Outside of these standard benefits we also offer resources to allow professional growth, and wellness initiatives to nurture a healthy mindset: Free subscription to the Calm App the #1 app for sleep, meditation, and relaxation A focus on welfare which is led by our global wellness team, with mental health first aiders globally EAP (Employee Assistance Program) Service - dedicated services for enhanced EAP and comprehensive wellness with 24/7 helpline available through Truworth Wellness Access to a variety of diversity and inclusion initiatives and groups Strong recognition and reward programs including a peer-to-peer recognition platform, quarterly and annual QS Applaud Awards, Connect with your Career annual PD event Support for volunteering and study leave Free subscription to LinkedIn learning with over 5000 courses and programmes at your fingertips Options to join our outstanding global Mentorship programme Like what youve heard Great, apply now! As a candidate, we know the application and interview process can be daunting and so its important that you have a great experience with us. Our dedicated Talent Team will work hard to ensure you are fully informed at all stages and you are really excited by this opportunity to do meaningful work in the education space. Equal opportunities QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive

Employement Category:

Employement Type: Full time
Industry: E-Learning
Role Category: Embedded / System SoftwareHardware / Telecom Equipment Design
Functional Area: Not Applicable
Role/Responsibilies: IT Security and Network Engineer

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Keyskills:   IT Security WANs Routers Switches Firewalls Printers Network Optimization Network Troubleshooting Network Security Technical Support Hardware Troubleshooting Software Troubleshooting Project Management Training Performance Metrics Computer Science Information Systems Security CCNP CCIE CISSP TCPIP DNS DHCP IT Technical Support Adaptability Network Engineer LANs VPNs Wireless Networks Network Performance Monitoring Network Availability Redundancy Measures Security Assessments Vulnerability Scans Penetration Tests IT Policies Procedures CompTIA A Network Microsoft Certified O365 Fundamentals Networking Concepts VLANs Software Hardware Proficiency ProblemSolving Verbal Written Communication IT Policies Procedures