E-commerce Manager @ PMS Consulting For

Job Description

E-Commerce Role As an ecommerce Manager, you will be overseeing the channel development strategies, architecture and infrastructure requirements, and collaboration of information technology, sales, and operations teams to fulfill e-commerce business strategies. Responsibilities: Managing all aspects of the ecommerce business including business planning, content strategy and development, promotional campaigns and other online marketing, customer service, web analytics and web technologies. Manage all online activities in relation to traffic acquisition, online presence, sales, conversion, managing internal data sources, margins, and reporting. Total oversight of operations including order management, Inventory, ownership of payment and fraud web services, EDI (Electronic Data Interchange) receipt, and transactional flow of all orders and a/b testing and reporting. Develop and implement ecommerce strategy in order to improve website performance, technology road maps with the. ecommerce partners to strategically drive sales and conversions, enhanced customer experience and continually elevate the site as a digital flagship destination. Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition. Driving continued innovation and best practice implementation. Supervising all activities and product development. Ensuring the prices of the products and the offers on the website are updated and there is quality control. Creating potential customer base, sales and satisfaction across the Indian & International Ecommerce platforms, markets and territories and enhance the customer experience, execute customer order fulfillment, and maintain the organization of the website. Analyzing data from market and consumer studies to generate commercial insights. Ensuring to make a proper scheduling of deliveries and coordinate well with the delivery team to avoid getting delays. Preparing reports to check the stocks of the products. Identify and report on key performance indicators, and opportunities for improvement on a regular basis. Managing relationships with partners and ensuring continuous end-to-end integration of the e[1]commerce business. Planning assortment and promotions for tail SKU. Cross sell and up sell attributes. Leading the merchandising team of merchandisers for new initiative of own website & for Ecommerce partners. Hands on experience with Google analytics with regards to Ecommerce business. Prepare and implement the annual and strategic business plan for the online retail business. Plan and achieve the Business (top line and bottom line etc) and customer (user experience score, compliments/complaints etc) related objectives for the online retail business. Development and ensuring continuous enrichment of online website including content strategy, development and quality assurance management to put up a visually and navigationally superior and engaging presence across the brand. Building up systems and processes for smooth order execution and establishing online retail specific policies such as returns, collection, pick-ups etc to achieve operational excellence. To work side by side with his/her peers to manage the day-to-day operations of B2C ecommerce platforms, market place and integrations with key back-end systems. He or she will also manage the integrations of ecommerce platforms with main website as well as backend systems and applications. Manage Product Catalog and update listings on the platform. Support the ecommerce Manager on campaigns and programs. Support integrations of ecommerce platform with main website as well as backend systems and applications. Coordinate with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the ecommerce platform. Track and Manage ecommerce platform KPIs. Shipping: Understanding the varying shipping needs for the different verticals and categories build a cross border shipping solution. Partner with the Business to understand shipping struggles and develop solutions with carriers and technology to address those gaps BU owner [Business P&L, Product and Operations] for customized shipping program Global Shipping. Seller Services: Run seller engagement and seller training for marketplace seller. Effectively articulate business scenarios, related tools capabilities, and provide recommendations to automate the current manual internal processes. Run the network of third-party solutions available for sellers. Drive Seller NPS and own end-to-end seller policies, including communications plan. Marketplace Health: Forge deep connections with Global Operations, Global Customer Experience, Risk, Trust and Support teams by partnering closely with Execs & Leads across the company to develop and refine India marketplace operations and processes for exports. Manage Implementation of Payment initiatives & improve operational efficiency. Drive continuous improvement projects based on data insights. Qualifications: MBA from reputed management institutes. IIMs, XLRI, SP Jain etc. Minimum 6 to 8 years of relevant work experience, preferably in Retail industry (FMCG, Retail, E commerce). Excellent communication and interpersonal skills (verbal and written). Strong analytical, data and problem-solving skills, with the ability to use the information for reporting. Drive and manage own tasks effectively; work independently and be an effective contributor to the Meticulous attention to detail and follow through. Extremely organized with superior time management skills Ability to multi-task and priorities under tight schedules while maintaining production of high-quality work. Ability to work independently, establish priorities and demonstrate good judgment skills. Ability to manage multiple priorities and deadlines. Experience with Salesforce Commerce. Understanding and experience in, UX, Adobe Photoshop, InDesign, Dreamweaver and Google Analytics. Experience developing and overseeing digital marketing strategies Fluency of ecommerce & web development best practices and coding standards. Knowledge of ERP, ecommerce, Customer Relationship Management environments. Have demonstrated experience with design & development of Web Application Components, Templates, Services and Workflows. Strategic and creative thinker who can deliver results consistently

Employement Category:

Employement Type: Full time
Industry: Manufacturing
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: E-commerce Manager

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Keyskills:   business planning content strategy online marketing web analytics web technologies sales conversion order management inventory management EDI digital marketing product development customer experience data analysis stock management relationship management merchandising Google Analytics strategic planning quality assurance operational excellence shipping communication skills analytical skills time management UX Adobe Photoshop InDesign Dreamweaver ERP Customer Relationship Management web development coding standards ecommerce management traffic acquisition payment fraud web services ab testing B2C ecommerce integrations product catalog management seller services marketplace health problemsolving skills organizational skills Salesforce Commerce