Urgent Openings for Customer Service Executive @ Catalyst Corporate

Job Description

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Key Challenges for the role

• Sales Conversion (Explain):- Answering phones and explaining the product and services offered by the company.
• Contacting existing customers as well as prospective customers using scripts.
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their specifications.
• Resolving queries and issues related to the products and services.
• Making personalized tracking of all the sales phone calls and sales deals and taking accountability of individual customers. Follow-up and close looping 
• Taking and processing product orders in a professional manner till payment.
• Maintaining the database of the customers on a regular basis and rigorous follow-up until closure of deal.
• Suggesting solutions based on customers needs and requirements
• Adhering to companys shift timings, break adherence and maintaining a professional sales attire at all times
• Selling individual policies as per distance maintaining guidelines and adhering to scripts as per Risk and Legal inputs. No Mis selling Involved
• Maintain high average productivity
• Ensure healthy average call time at desired conversion percentage
• Managing communication to customer i.e. misinformation about the product/mis selling
• Objection Handling

o   Meet monthly, Quarterly and Annual topline targets.

o   Maintain the desired product mix.

• Achieve desired conversion ratios per leads assigned
• Maintain a tracker of various calls and report on daily basis. Ensure accurate records are accurately updated
• Use of digital tools like Sales application to achieve the organization objective of maximum digitization.
• Compliance to distance marketing and other regulatory guidelines.

Education:  Bachelor's degree or equivalent experience in customer support/success, sales, business development or account management. 

Productivity: - 50 Calls a day

Conversion: Target based

Quality 90%

Designation: Sales Coordinator

Experience: 2 to 4yrs   

Working Days: Monday to Saturday

Working Timings: 9:30 am to 6:30 pm

Job Location: Thane Location (Pick up and drop facility will be provided from Thane station)

If you are interested, then please send us your updated CV in word format & Please fill the required details:

Total work Exp-

Relevant Exp

Notice Period-

Current CTC

Expected CTC

Current Location

Regards

Rashmi Tambutkar

Senior HR Executive

Catalyst Corporate Services Pvt. Ltd.

Cell No.: hidden_mobile

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http://careers.catserv.in

Employement Category:

Employement Type: Full time
Industry: Insurance
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Urgent Openings for Customer Service Executive

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Keyskills:   voice process call coordinator customer service executive