Team Leader Operations - Work From Home (full)
- Quantified
- 4 - 9 years
- Pune
- 5 years ago
- Email to a friend
- Report this job
Job Description
Team Leader/ Team Manager (Day & Night Shifts)- Urgent Hiring
Must have laptop/ Desktop with reliable internet connection
Preferred Male candidate.
Required minimum 1+ years of experience as Team Leader on Papers.
Must have worked in International Process (Voice+Email will be advantage)
Roles & Responsibilities
Must have Experience in Team Drive.
Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge.
Proficient in Written and Verbal communication skills.
Prior experience in E commerce platform is highly preferable.
Handling Client complaints , identify customer needs with Quick response time.
Applicants should possess strong Email handling skills & Good convincing skills
Should be able to apply analytical Skills
Ensures Prompt and proper resolution of customer queries by providing additional information or escalating /engaging others in the organisation to provide a solution according to defined procedures.
Ability to divide tasks & get it completed in TAT.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem solving- Identifies and resolves problems in a timely manner;gathers and analyses information skilfully ; develops alternative solutions;works well in group problem-solving situations; uses reason even when dealing with emotional topics
Technical skills- Assesses own strengths and weakness; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
Communication- Speaks Clearly and persuasively in positive or negative situations;listens and gets clarification;Participates in meetings, writes clearly and informatively.
Customer service- Manages difficult or emotional customer situations;responds promptly to customer needs, solicits customer feedback to improve service; responds to requests for service and assistance, meets commitments
Team Work- Should be team player and keeps the team interests above self interests, should drive the team to achieve given targets and should not act as a leader.
Proven track record of team handling is essential and required.
Diversity& ethics - demonstrates knowledge of EEO policy ; shows respect and sensitivity for cultural differences; promotes a harassment -free environment; treats people with respect keeps commitments; inspires the trust of others works with integrity and ethically upholds organisational values
Dependability - Should take ownership of the tasks assigned
Initiative- Undertakes employee development activities
Organisational Support- Follows policies and procedures completes administrative tasks correctly ;Works towards achieving organisational goals and values
Adaptability - Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events
Leadership- Inspires and motivates others to perform well; effectively influences actions and opinions of othres ; inspires respect and trust provides vision and inspiration to peers and subordinates
Managing People- Makes self available to staff develops subordinates skills and encourages growth; continually works to improve supervisory skills
Attendance/ Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent ; arrives at meetings and appointments on time.
Shikha
HR
Perks and Benefits
incentivesJob Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: CA in CA, Any Postgraduate in Any Specialization
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Quantified CommerceLocation(s): Pune
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Keyskills: international process team leader international international bpo team management team leader team leading team leader bpo assistant manager team manager ecommerce team leader operations team leader ecommerce ecommerce process
Fraud Alert to job seekers!
₹ 3,00,000 - 5,00,000 P.A
Quantified
We are a rapidly growing E-Commerce company hiring for an individual who is passionate. We believe in diversity and hiring people from all backgrounds and walks of life. You must be an energetic, not starter inventive, a team player and looking to help build and grow the company each and every day. ...
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