Customer Care Representative @ Ultrafresh Modular

Job Description

We have an Opening in one of the leading company in the Modular Kitchen Industry
Location: Mahalaxmi (W), Mumbai

Designation: Customer Service Representative
We are looking for an experienced Customer Service Representative to provide excellent
customer service and promote this idea throughout the organization.

Roles and Responsibilities:

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Develop service procedures, policies, and standards.
• Keep accurate records and document customer service actions and discussions.
•  Analyze statistics and compile accurate reports.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Mandatory Skill for Candidate:

• Proficiency in English & Hindi
• Proven working experience as a customer service executive.
• Experience in providing customer service support.
• Working knowledge of customer service software, databases, and tools.
• Strong client-facing and communication skills
•  Customer service orientation.
• Minimum Graduate
• Salary upto 20k

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Keyskills:   telecalling customer service bpo