Hiring for Servicedesk Analyst Role- Pune @ Harjai Computers

Job Description

Dear Folks Experience required for the Job: 2+ years of Job Location: Pune Keyskills : Technical Helpdesk Analyst Notice Period- Immediate to 30 days Only. Skill: Helpdesk Analyst Job locations - Pune Job Responsibilities : Provide assistance and support to users when workload is high or during reduced staffing levels. Act as a point of escalation for colleagues / end users Review the Incident / Request Management processes and take feedback to develop and maintain the processes and documentation Ensure an efficient and effective service is delivered in line with customer expectations Coach, develop and motivate colleagues, offer training sessions to address any gaps in knowledge Generate service management reports as mutually agreed from the ticketing tools Ensure Queue hygiene is maintained Conduct periodic internal audits to ensure the team is delivering quality service Support the IT Service Manager with people management activities. including staffing, recruitment and leaves Be a champion to our customers If interested, kindly share your updated resume along with below details: Total years of experience Relevant Years of experience in WIndows OS Relevant Years of experience in Troubleshooting Relevant Years of experience in Active Directory Share CV with photo with below details: Current CTC: Expected CTC: Current Location: Preferred Location: Notice Period: Current Company Ex-Wiproite: Thanks & Regards, Kavita Pal Sr. Executive | Talent Acquisition Wipro Limited

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Hiring for Servicedesk Analyst Role- Pune

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Keyskills:   Windows OS Troubleshooting Active Directory Technical Helpdesk Analyst Helpdesk Analyst