Oracle System Administrator and Support @ WNS Global Services

Job Description

Job description Who we are interTouch is the leading provider of cloud-based Internet and guest-facing technologies to the global hospitality industry. The company enables hotel guests to connect and control their digital experiences through high-speed Internet, entertainment, casting, virtual/voice assistant, Passpoint, and telephony solutions. We believe that to be a great workplace, we need great people to work with us. Everything we do, every day, in more ways than one, helps to make a unique contribution to our customers and their guests. We are proud of our supportive, collaborative work environment where team members are given the tools and training they need to learn, grow, and succeed. We are looking for Oracle System Administrator and Support Analyst to join our growing team in India. Primary point of contact for internal staff Manage the day-to-day Oracle Support for global users including Oracle applications, system security, licenses, and compliance. administration. Provide 1st level Functional Support to users on Financials (GL, AP, AR, FA, & CE) and Distribution (PO & INV, Project Costing, HCM, Absences, and Expenses Modules on issues and inquiries. Investigate, analyze, and provide technical solutions to issues and inquiries. Escalate issues by creating a Service Request (SR) to Oracle Support and monitoring the SR for updates of patches or fixes to be applied. Communicate with users providing progress of the issues and inquiries. Perform the role of an Oracle System Administrator. Duties include user setup, responsibilities assignment, menu creation, and monitoring schedule and workflow approval processes. Support internal IT and business-required financial audits as required. Carry out configuration changes and system maintenance for all functions such as module setups, revaluation, validation and security rules, AGIS setup, taxes, etc. Update system documentation for new processes or process changes related to Oracle Fusion applications and functions. Prepare training documentation and step-by-step guides to support business procedures and processes. Conduct Oracle training when required. Provide Technical Support on data uploading, application of data fixes, and data queries and extraction using Oracle SQL. Analyze requests for enhancement/changes and write amendment/program specifications. Prepare and provide functional specifications for new custom reports. Promote continuous improvement and proactively identify opportunities for system and process enhancement. Competency / Performance Drivers: Bachelors degree in computer science or equivalent. An energetic, positive, and professional attitude with attention to detail. Strong vendor management, internal customer service, and problem-solving skills. Ability to work independently with minimal supervision. Ability to articulate issues and document business requirements. Minimum 3 years working experience in Cloud Oracle Fusion ERP application. Have full knowledge of Oracle Fusion Financials, Project, HCM, and Distribution Modules (GL, AP, AR, FA, CE, Purchasing, Inventory Project Costing, Global HCM, Expenses, and Absences). Preferably 2 complete full life cycle implementation experience in the Oracle Fusion application track. Strong hands-on programming concepts, analytical skills & and knowledge in OTBI, BI Publisher, FRS, SQL, and PL SQL. Why you will love this job We invest in our team members, offering technical and professional development and qualifications We are committed to career development making a focused effort to support and mentor team members to help them thrive We are committed to creating an environment that enables our team members to prioritize their well-being and take care of themselves We value our team members and offer a competitive salary and benefits package to all of your global team members Posting statement We are committed to protecting and respecting your privacy. As part of our recruitment process, interTouch collects and processes personal data relating to all job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations globally. For more information regarding how we collect and process your data please refer to our Privacy Policy. Industry Information Technology & Services Employment Type Full-time

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: ERP / CRM
Functional Area: Not Applicable
Role/Responsibilies: Oracle System Administrator and Support

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Keyskills:   Oracle applications compliance Financials GL AP AR FA CE Distribution PO INV Project Costing HCM Oracle SQL PL SQL BI Publisher FRS Oracle System Administrator Support Analyst system security licenses Absences Expenses Modules Oracle Fusion applications OTBI