Senior Executive - Corporate Operations (CSM) @ Login Consultancy

Job Description

About the Role: As part of the team, you will be responsible for customer adoption, retention, and satisfaction of Mercer-Mettl's Key Accounts, which are focused on content-based use cases. Through partnership and collaboration, you will provide consulting services for customers and maximize value from their investment in Mercer-Mettl. This is an exciting opportunity to unequivocally influence our customers, and Mercer-Mettls success. Location: Gurgaon Experience: 3-5 years Language Preference: Spanish Key Responsibilities: Drive Customer Success activities and outcomes: Build and maintain relationships with our customers with empathy, managing timeliness and transparency. Go for the extra-mile, by not only solving their issues but also delighting them thanks to your simple, efficient and caring communication. Be the customers voice across teams, working with: MAT, Content, Tech and Support teams to ensure a successful delivery. Sales around cross-sell, up-sell. and on selling with a retention focus. Marketing around marketing to existing clients. Product around driving product roadmap. Sales/Finance around measurement and forecasting. Opportunity identification to partner with Sales for Cross-sell/Up-sell. Influence future lifetime value through higher product adoption and overall health scores. Drive new business growth through greater advocacy and reference-ability. Operational excellence, including timely consumption engagement management, renewal enablement, and high-quality reporting and insights. Crack our users issues, by phone or email, by taking decisions and autonomously arbitrating complex cases. Be the voice of the customer to the internal teams Minimum Requirement: An enthusiastic and creative contributor with a desire for continuous learning and growth. Experience in customer-facing roles of handling large and enterprise clients. Ability to manage influence through persuasion, negotiation, and consensus building. Strong empathy for customers AND passion for revenue and growth. Strong understanding of assessment categories and the process of assessment creation and its outcomes You want to help and serve our customers: They win, so you win. Eager to learn, adapt and perfect your work; you seek out help and put it to effective use. Keywords: Project Management, Client Management, Upselling, cross selling, Customer Success

Employement Category:

Employement Type: Full time
Industry: Urban Transport
Role Category: Purchase
Functional Area: Not Applicable
Role/Responsibilies: Senior Executive - Corporate Operations (CSM)

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Keyskills:   Project Management Client Management Upselling Cross Selling Customer Success