Urgent opening for Travel Consultant @ HR Planning Network

Job Description

Hi

We are hiring for Travel Consultant position, details are below.

Location- Mumbai (Ghatkopar and Airoli)

Experience - min 1 year

Salary - up to 40 k

Job Requirement:-

Experience in B2B (Agency or Corporate) client management. -Should be an excellent team worker with good communication skills.

Need to have effective Telephone and Email etiquettes.

Need to be a quick learner around the functionality of the product and be able to use different troubleshooting techniques. Need to have excellent understanding knowledge of Travel Technology (computer reservationssystems (CRS), GDS systems and e-travel), Amadeus and Galileo.

Need to be proficient in English & Hindi; knowledge of additional languages is an advantage. Need to have exemplary customer service skills with an ability to present, persuade and communicateeffectively.

Having knowledge about Visa, Train/Bus, Cabs, Packages will be an additional advantage.

Should have knowledge about TC areas, Airline code, City code, Type of fares.

Having timely travelrestriction knowledge would be an advantage.

IATA certification will be an added advantage

Ready to work in shifts.

Maintain relationships with clients by providing support, Information and guidance.

Job Responsibility

Responsible for inbound and outbound calls and assisting quests with their queries within the defiened TAT.

Responsible for responding to guest emails and feedback as per the agreed TATS.

Responsible to execute clearing of the backend queues for manual processing, failure handling, etc. Responsible to maintain a good relationship with our frequent bookers, Passengers and Travel co-ordinator teams.

Responsible to Adhere to set SLAS 100% of the times.

Responsible to escalate the call in a timely manner to ensure the customer is being heard at all levels. Responsible to support day to day queries (Responsible for timely ticket cancellation/Reissuance/Issunace) with the highest level of customer service via telephone and email.

Responsible to ensure highest level of Telephone and Email Etiquettes.

Responsible to co-create process guidance to the Team Leaders. Update reports on daily basis for the team leader / manager.

Responsible for identifying areas of opportunity for automation and coordinating with your team leader to ensure it is documented and sent out to the Cleartrip team for execution.

Responsible for working closely with internal teams and departments to resolve customer issues as perthe defined TAT Responsible to assist team leaders/manager's with development, process improvement, analysis andimplementation of effective methods to improve the quality and efficiency levels of the team/process. Responsible for identifying clients' needs and suggesting suitable travel options.

Interested candidate share resume on given email id- hidden_email and also share details in given format-

Name / Skills / Total exp / Current salary // Notice period / Location

Thanks

Deepak / hidden_mobile / hidden_email

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Keyskills:   travel management gds amadeus travel desk galileo travel sales booking executive travel consultant ticketing executive