Specialist- Mainframe Support @ Future Shine

Job Description

: Contributes significantly to the Production support response strategy by identifying and developing platform improvement and process improvement opportunities. Oversee the entire shift deliverables technically, functionally and prioritize the tasks and bring them to closure Interact with Clients regularly to understand the problem statement and requirements and make the team in sync with the same Take new initiatives to upskill and mentor the team resulting in increased maturity and sense of ownsership Contribute to Org level events and participate in proposals and solution designing Troubleshoots applications & implements fixes to decrease MTTR and minimize. dependency on advanced vendor support. Minimizes application maintenance costs by providing System performance improvement suggestions Maintains skills consistent with the technology roadmap and upskill regularly Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Practice sustainable incident response and blameless postmortems Take a holistic approach to problem solving, connecting the dots during production event thru the various technology stack, to optimize mean time to recover Work with a global team spread across tech hubs in multiple geographies and time zones Share knowledge and mentor junior resources Knowledge of the following technologies: o Technical experience on usage of JCL, COBOL, VSAM, CICS, PROC, VPROC, PARM, COPYBOOK o IBM Tools like CA7, SPUFI, CAFM, ENDEVOR, Table Base tables etc. o Understanding of RDBMS & DB2 and IMS database concepts o Knowledge on REXX is preferred Good understanding of US Insurance Domain Qualification: Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive Ability to help debug and optimize code and automate routine tasks Experience in dealing with difficult situations and making decisions with a sense of urgency Interest in designing, analyzing and troubleshooting large-scale Systems An appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and build relationships Deep knowledge of architecture techniques and tools. Acting as the First line of triage possessing ability to handle JCL errors, restarts, etc. & escalate issues that need more hands-on resolution Hands on experience on creation, migration, & ownership of the Batch schedules through CA7, Monitoring of Batch Cycle and Production support activities Flexible to work in shifts and weekend support Ensure that all workload SLA's and SLOs are met for the respective tasks Excellent communication and coordination skills

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Site Engineering / Project Management
Functional Area: Not Applicable
Role/Responsibilies: Specialist- Mainframe Support

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Keyskills:   Mainframe COBOL JCL CICS DB2 Production Support CA7 SPUFI CAFM ENDEVOR RDBMS REXX Debugging Automation Architecture Monitoring SLA Management Communication Coordination System Performance Improvement JCL Errors Table Base Tables IMS Database US Insurance Domain Batch Schedules