Tele Sales Executive - Mumbai - Maple Digital
- Maple Digital
- 0 - 2 years
- Mumbai
- 5 years ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION
About Company -
Maple Digital Technology International Pvt Ltd
Apple is iconic, and synonymous with perfection, setting the standards for the rest. In every product category, they are the trail-blazers, the benchmark setters. Their total focus on being the best at what they do has resulted in the instantly recognizable iPhones, iPads, iPods, and of-course, the stunning Mac range of computers. With their proprietary iOS operating system, which gives remarkable results cross products, and iCloud which connects you and your Apple devices automatically, in amazing ways, they have integrated it all into a seamless whole.
Job Title - Tele Sales Executive
Years of Exp - 0 - 2 years
Job Location - Mumbai
Salary Bracket - upto 15000pm
Job Responsibilities and Duties:
- Making outgoing calls and respond to customer's emails
- Manage and resolve customer complaints
- Sell products and place customer orders in the system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Qualifications and Skills
- High school diploma or equivalent
- 0-1 year of experience in a call centre environment
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
Interested candidates can email their resume on ru******j@ma**************s.org or he*********b@ma*****i.com
Note - Interview will be conducted over the call.
Job Classification
Industry: Retail, WholesaleFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any Specialization, Graduation Not RequiredPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Maple Digital Technology International Pvt LtdLocation(s): Mumbai
Keyskills: apple sales executive activities telesales calling customer complaints upsell product service call center communication skills
Maple Digital
Company Profile:Maple Digital Technology International Pvt LtdMaple Digital Technology Intl Pvt Ltd is pioneer in providing Indian Customer a complete experience of the cutting edge of technology of Apple. We assist our customer with everything - starting with buying their apple devices, to setting ...
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