i. Receive ARB Requests
ii. Perform Management Reporting
i. # New Requests
ii. # ARB-#s issued
iii. + other Related metrics
iv. # ARB Sessions Cancelled (incl. reason)
v. aging
i. Strong organizational abilities
ii. Good written and verbal communication skills
iii. High level familiarity with Application and Infrastructure technologies
iv. Able to develop insights into relative significance of events
i. MS Office: Outlook, Excel, Work, PowerPoint
ii. SharePoint Lists
iii. Jira
iv. Confluence
Keyskills: jira excel powerpoint confluence sharepoint