Customer Service Executive - Mumbai @ Golden Staffing

Job Description

Vacancy: 5

Need IMMEDAITE joiners.

Position: Customer Service Executive

Location: Office No. 121, Workafella, AK Estate, Off Veer Savarkar Flyover, Besides Radisson Blu Hotel, Swami Vivekananda Rd, Goregaon West, Mumbai, Maharashtra 400062

Classification: Voice / Domestic / Travel / Ticketing Operations

Reports to: Team Leader Customer Service / Manager

Education: 12^th Pass minimum, graduates preferred

Shifts: Rotating Shifts (07am-2 pm, 2 pm 10 pm, 10 pm to 7 am)

Days working: 6 days working.

 Salary: Upto 30K

Job description

• Assist members with understanding program benefits and consult them on travel portal inquiries
• Resolve questions and be able to process all travel inquiries
• Assist members with schedule changes, reinstate cancelled bookings; and overall troubleshooting for any irregular case.
• Field inbound calls or make outbound calls for the majority of your shift
• Personally, responsible for individual customer satisfaction and resolution
• Collaborate with team members, partners to ensure resolution
• Manage loyalty related questions from clients
• Update CRM internally
• Able to take email, chat and voice requests from clients

Requirements:

• Travel, Tourism / Hospitality experience required
• 1 year of experience in a call center environment
• Good communication skills with fluency in English
• Experience servicing a Domestic customer base
• Airline, Travel and Resorts experience preferred
• GDS Travel Software experience desirable but not mandatory
• Able to learn new process quickly and adaptable to change
• Comfortable making outbound and taking inbound calls

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Keyskills:   voice process bpo voice ticket operations care travel domestic voice process customer tourism airlines executive