Customer Service Representative @ Nationwide Immigration

Job Description

FULL Creative is a Portland-based product company with offices in India (Chennai), the United Kingdom (Edinburgh) and Canada (Toronto). In the US, UK and Canada, we go by the name AnywhereWorks. We are on a mission to create a world that empowers people to work from Anywhere. FULL Creative brings together engineers, artists, analysts, product experts, account managers, sales executives, and marketers to build a future where Work is what you do, not where you do it. The candidate will be responsible for providing efficient and professional support to our customers by applying product knowledge with increasing autonomy for clarifying, troubleshooting, communicating and documenting solutions for medium to advanced customer issues. Roles Troubleshoot and diagnose product issues/bugs and apply creative solutions for resolution/workarounds independently. Ensure all users receive an outstanding level of support during low and peak seasons. Collaborate with other appropriate internal. teams and represent the customers while figuring out solutions and workarounds. Develop and maintain a deep knowledge of the product. Detecting and fostering continual improvement in the product and its interface. Skills Work experience of 0-3 years in a customer support / technical support role. Should either have technical aptitude or experience in troubleshooting applications in a SaaS environment. Clear, concise and effective written and oral communication skills. Should have a welcoming tone on calls. Should demonstrate the willingness to learn and acquire new skills. Exceptional capacity to prioritize in a fast-paced, dynamic environment. Think outside of the box to continuously improve the way we work. Meticulous attention to detail. Should be open for 24x7 work schedules including the weekend. Work Space Requirements Private workroom with the ambience to handle calls. Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. Good Internet speed (Above 50 MBPS Download and Upload) with the ability to be wired (LAN). Power backup (if you have frequent power cut issues

Employement Category:

Employement Type: Full time
Industry: IT - Hardware / Networking
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Representative

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Keyskills:   customer support technical support troubleshooting communication skills learning SaaS environment prioritization creative thinking attention to detail