Senior Lead - Client Operations & Services @ Gamut infosystems

Job Description

Job description : RTR & OTC Tower Lead Work Location : Bangalore Work from Office : All 5 days Oversee processes across geographies and handle large cross functional team to ensure seamless process delivery. Report in to COH and accountable for the assigned F&A towers - R2R and O2C. Ensure good relationships with business partners and the global functional Team on a proactive basis; Develop and report relevant KPI s for area of responsibility; Ensure that KPI s are maintained, achieved and reported in a correct and timely manner; Generate ideas for process improvements with respect to the processes in scope and ensure high quality and efficient work; Ensure sign off and oversight of all SLA discussions Support the transition team from a ramp up planning and design of operations reporting & offshore management procedures Provide constructive feedback, identify training & development needs of the team & conduct brain storming sessions to increase the knowledge of the team. Experience and Qualification : University graduate with minimum of 15 years of education with Bachelors/Masters Degree in Commerce Qualified accountant preferably with Masters Specialization Minimum 15 years of experience and good knowledge across R2R, O2C towers. Ability to lead a 250 F&A team consisting of highly skilled team members Ability to think strategically and translate strategy into action plans Strong analytical skills with ability to problem solve with a win-win negotiation approach Ability to lead people on large, multi-functional efforts and work in a matrix reporting environment Desirable User Knowledge of ERP/ Key Financial Applications SAP, Taulia, ABBYY, Blackline User Knowledge of Telecom Industry

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Senior Lead - Client Operations & Services

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Keyskills:   team management customer relations delivery documentation automation strong analytical skills printer fleet management analytical skills offshore management constructive feedback sap r2r o2c otc rtr sla kpi fa abbyy training development