Team Leader @ Nimbus Adcom

Job Description

Job details / role purpose Team Leader is required for managing Operations team Automotive Assistance process. A blended process wherein team would be handling campaigns through IB/OB calls/Email/Chat/Social Media queries depending on the process requirement round the clock (24x7/ 365 days a year) Responsible for help in increase the overall performance of our associates and ensure they have the skills to achieve their goals. Key Responsibilities TL has to drive daily daily/ monthly targets/KPI/SLA . Accountability of the KPI/SLA performance of team will lie with TL. Conduct skills gap analyses to identify areas of improvement. Coordinate individual and team performance review sessions to discuss strengths and weaknesses. Need to manage blended process wherein team members will be switched between Inbound and outbound calls. Need to engage the team in different activities to increase agent productivity & utilization Need to interact with customers, as and when need. arises Regular interaction with clients and internal stake holders at Allianz Partners Need to work and coordinate with different teams at Allianz Partners to derive the end results Take up and address the team issues and escalate appropriately Achieve KPIs / Targets assigned to team every week/month/year with quality Publish various reports internally & externally as per requirements within stipulated timelines Maintain process hygiene and team spirit Work as a team player to achieve the common goal of the process & organization along with attrition and shrinkage Should be able to handle the pressure situations during peak volumes Proactively work and highlight the scope of improvement for the betterment of process Job details / role purpose Team Leader is required for managing Operations team Automotive Assistance process. A blended process wherein team would be handling campaigns through IB/OB calls/Email/Chat/Social Media queries depending on the process requirement round the clock (24x7/ 365 days a year) Responsible for help in increase the overall performance of our associates and ensure they have the skills to achieve their goals. Key Responsibilities TL has to drive daily daily/ monthly targets/KPI/SLA . Accountability of the KPI/SLA performance of team will lie with TL. Conduct skills gap analyses to identify areas of improvement. Coordinate individual and team performance review sessions to discuss strengths and weaknesses. Need to manage blended process wherein team members will be switched between Inbound and outbound calls. Need to engage the team in different activities to increase agent productivity & utilization Need to interact with customers, as and when need arises Regular interaction with clients and internal stake holders at Allianz Partners Need to work and coordinate with different teams at Allianz Partners to derive the end results Take up and address the team issues and escalate appropriately Achieve KPIs / Targets assigned to team every week/month/year with quality Publish various reports internally & externally as per requirements within stipulated timelines Maintain process hygiene and team spirit Work as a team player to achieve the common goal of the process & organization along with attrition and shrinkage Should be able to handle the pressure situations during peak volumes Proactively work and highlight the scope of improvement for the betterment of process Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and shape a better future for our customers. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation. Join us. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz" company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to be motivated in gaining varied skills from different positions and to collect experiences from across Allianz Group.

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Team Leader

+ View Contact

Keyskills:   Operations Management Team Leadership Performance Management Customer Interaction Stakeholder Management Process Management Team Building Problem Solving Pressure Handling Skills Analysis Report Publishing Proactive Improvement