Job Description
for the Requirement,
Customer Support Engineer Hands On Shift Timing-7:00 PM to 4:00 AM. Product Expertise As a Customer Success Engineer, you will work with Professional Services, Product, Engineering and Account teams to ensure our customers and partners get the most out of our products Provide deep product-level technical expertise in deployment, software upgrades, optimization, new versions/features, product advisories and hardware and software lifecycle
Product Adoption Serve as a customer advocate driving product adoption through upgrade planning, best practice assessments and security posture improvement Identify innovative use cases to influence product roadmap and features Evaluate risk, complexity and benefits of feature implementation for customers with national and international footprints Engage Product Management on behalf of the customer to communicate security priorities and operational requirements as feature requests
Customer Impact Gain a deep understanding of typical business challenges faced by our customers in order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Ensure customers are maximizing their investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives Partner with account teams to deliver high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans
Technical Skills: 4+ years relevant work experience in Network Engineering, Architecture, CyberSecurity Engineering, technical consulting, professional services, or similar role Good knowledge in Windows/Linux OS based applications (Installation, troubleshooting, Debugging) Experience with Networking Security (Static Routes, RIP / OSPF / BGP / LDAP / IPSEC / SSL-VPN / NAT / GRE / ) Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use Experience working on networking devices (Firewall, Switches and Routers) Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs Solid understanding of routing protocols, with hands-on experience configuring and troubleshooting BGP Proven experience with SD-WAN, CASB or Cloud/SaaS products and PCNSE, PCNSA, CISSP certifications a plus Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with C-suite at various levels of technical and non-technical depth Skilled in customer escalations with experience in account management and project management Lead contributor to peer reviewed white papers, created technical content for KB articles and contributed to customer facing forums Lead delivery methodology improvements and mentoring enablement efforts with fellow peers Strong and effective verbal, written and interpersonal communication skills Ability to manage multiple engagements in a dynamic environment with constant change to address emerging security risks and challenges Positive, growth-oriented mindset Thrives in a matrixed, team environment anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrit
Interested Candidate can Forward their Resume to hidden_email with the following details, 1.Total Exp 2.Rel Exp 3.CTC 4.ETC 5.Current Location 6.Preferred Location 7.Notice Period 8.Can Join 9.Any Offer 10.Reason for the Change 11.Current Organization
Employement Category:
Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Networking
Functional Area: Not Applicable
Role/Responsibilies: Network Security(CASB) StratApps_Night
Keyskills:
networking
dlp
security
paloalto
casb