Associate Manager (Chat Ops)- Airline BPO @ Aryaa International

Job Description

Job Title: Chat Associate Manager Industry: Aviation Location: Gurugram Minimum Qualification: Graduate (Any stream) Experience: 8+ years" experience in customer service process/operations. Travel domain experience is mandatory. GDS Amadeus experience is Mandate Roles and Responsibilities: Team handling. Operational excellence. Process improvement. Quality assurance. Production hours adherence. Quality. Attrition. Tech: Working closely with the tech team to highlight any challenges and address issues impacting the chat platform. Skills Required: People Management. Flexibility with a 24/7 working environment. Service delivery. Travel BPO Experience.

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Teaching Assistant
Functional Area: Not Applicable
Role/Responsibilies: Associate Manager (Chat Ops)- Airline BPO

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Keyskills:   People Management Service delivery Flexibility Travel BPO Experience