Printer Support Engineer @ Quess Corp Magna

Job Description

Roles & responsibilities:

Maintain a detailed log of all communication with hardware and printer cartridge issues.

Coordinate with partners to schedule engineers and monitor the status of toner deliveries.

Regularly check and monitor the levels of printer cartridges to ensure adequate supply.

Address IT help-desk calls promptly and oversee the tracking of new printer installations.

Review incoming emails daily and respond promptly as needed.

Keep accurate records of assets and track monthly printer usage counts.

Ensure that tickets in the Summit Application are updated regularly and share daily reports with customers.

Address and resolve hardware-related issues affecting printers.

Resolve software-related issues impacting printer functionality.

Assist with remote tasks such as creating scan folders, installing printers, resolving paper jams, performing firmware upgrades, and generating reports.

Manage and troubleshoot issues related to the application, collaborating with the technical team as necessary.

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Keyskills:   troubleshooting printers hardware