Group manager @ Iskills Medical Coding

Job Description

Job Description Group Manager Job Summary Location: Chennai Project role: Group manager Qualification: B-Tech Experience: 4.5-8 Years Skills: NextGenFirewall No. of positions: 1 Job Description: Departmental Information Department Name Designated Delivery (DDM) Function / Role Technical Manager Shift Patterns General/Flexible Travel Patterns Local & International travel will be required to meet Teams as well as Customers. Location Frisco ,US Business Charter The Designated Delivery (DDM) is responsible to provide Security Device Management, Information Security Advisory, Information Security Monitoring and advanced Information Security Services. The responsibility of DDM also includes but is not restricted to ensure that the customer s network & Data are able to address the requirement of maintaining a robust Information Security environment for the customer. The DDM offers these services in a Shared Services Model and provides for the responsibilities by. leveraging a Shared Pool of expert resources in the different areas / technologies of Information Security Solutions . This exciting role is to work as DDM Operations/Delivery Manager for multiple customers, ensure the delivery of the services as per the agreed SLAs, provide the necessary guidance for the team during critical situations as well as improve the delivery efficiency of the team. Attention to detail, ability to drive highly diverse teams is critical. Responsibilities Manage the day-to-day working of the DDM Operations for the different customers. Organizational Functions: Delivery of the operations of DDM are as per the agreed SLAs and expectations from the customer. Identify the in-efficiencies in the Operations and identify potential solutions to improve efficiency. Own and drive improvements in the areas of Operations, technology, Advisory and customer satisfaction. Core Functions: Regular reporting on the state of the customer delivery. Maintain KPIs for the teams and report on Service Improvement Areas to senior management Identify risks and maintain compliance with submission of client facing reports Individual Performance Measurement Criteria - Timeliness in Phone and Email responses. Quality and effectiveness in communications and engagement with stakeholders. Personal Priority and time management. Low / Zero Escalation from the customers Maintain low Attrition Driving Innovation to improve on Service standards & Quality. Technical Skills Proficiency Legend: P1 Theoretical Knowledge P2 Basic Understanding P3 Hands-On Experience P4 Advanced P5 Subject Matter Expert P5 Proficiency Level Understanding of the different security technologies, Experience in deploying, configuring and troubleshooting of Firewalls (Checkpoint, Cisco etc.), IDS / IPS, (Network and Host), Anti-Virus, URL Filtering, Multi-factor Authentication, Privilege Access Management The integration of the above technologies with different systems. Experience in different Information Security Processes. Security Change Management Rule Base Reviews & Optimization Security Incident Management (Standard & Critical) Understanding of different Security Architectures. P4 Proficiency Level Understanding of the different connection protocols. Experience in different reporting requirements prevalent in the information security monitoring and management space. Experience in different compliance standards. ISO 27001, SOX, SSAE16, etc. Process, Criticality Evidences P3 Proficiency Level Understanding of the different monitoring systems for server, Network. P2 Proficiency Level Understanding of the major business applications. Understanding of common Infrastructure applications such as DNS, Proxy, DHCP, Messa

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Allied Health Services
Functional Area: Not Applicable
Role/Responsibilies: Group manager

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Keyskills:   Firewalls AntiVirus URL Filtering Reporting Business Applications NextGenFirewall IDS IPS Multifactor Authentication Privilege Access Management Security Change Management Rule Base Reviews Optimization Security Incident Management Security Architectures Connection Protocols Compliance Standards Monitoring Systems Infrastructure Applications