Dear Candidate,Greeting from NTT Data, We are happy to take your profile for a wonderful career with NTT Data.Job Title:AR Caller (US Voice Process)Experience:FreshersShift:US Process (Night Shift)Mode of Work:Work From OfficeWork Location:Chennai - DLFMode of Interview:Online Video Call Interview(Virtual Interview)Required Skillset: Fluency in English communication & StabilityIn these roles you will be responsible for:- Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.- Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met- Analyzing medical insurance claims for quality assurance- Resolving moderately routine questions following pre-established guidelines- Performing routine research on customer inquiries.- Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team- Identify the outstanding claims with payers through the reports from clients- Place calls with payers with regard to outstanding claims- Document the details of the calls made to payers in DBPMS and the client software- Coordinate with the team leader in following the processesRequirements for this role include:- Ability to work regularly scheduled shifts from Monday-Friday 08:00pm to 06:00am IST.- University degree or equivalent that required 3+ years of formal studies of the English language.Regards,Vignesh M | Talent Acquisition
Employement Category:
Employement Type: Freshers Industry: BPO / Call Center Role Category: Customer Care Executive (Call Centre)Customer Service (International) Functional Area: Not Applicable Role/Responsibilies: NTT Data Hiring AR Callers Fresher