Associate Director - Gurgaon - S&P Global
- S&P Global
- 12 - 15 years
- Noida, Gurugram
- 2 months ago
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Job Description
Position summary
We are looking for self-driven individuals with great problem solving and analytical skills to fill
manager position within the Client Services / Implementation Services group. The successful
candidate will be responsible for providing day-to-day customer support for all services supported within OSTTRAs suite of products.
Duties & accountabilities
Management of 8 to 15 associates. Perform regular one to ones and career management
guidance for direct reports.
Build a good understanding of platforms and be the point of escalation for external clients.
Ensure high productivity and quality standards are maintained within the team.
Act as a relationship point for client and internal business partners for work done by the
Gurgaon group.
Work closely with internal stakeholders like sales, account management, change
management and product team to manage book of work.
Participate in various internal project for system enhancements and external projects
deliveries.
Liaise with local and global management teams focusing on the process and client service
delivery.
Drive continual improvement of the client service process and strive for world class client
experience.
Onboarding new participants in a timely manner and effective implementation of the
product. Assist clients in testing the trade flows and help troubleshoot issues faced by the
client.
Configure the product as per clients requirement.
Business / Personal competencies Education and experience
University graduate or equivalent
Fluency in English is required.
12+ years in financial Operation or Financial technology environment
Good understanding of capital markets products
Experience in direct customer facing role is preferred.
Prior experience working with Traiana Products is preferred.
5+ years in management roles
Management requirements
The role will require day to day management of staff within the client service team. As such
previous management experience is essential.
Commercial awareness
Knowledge of the Financial OTC Derivative products (FX is a plus).
Awareness of Derivatives products and Trade Processing.
Teamwork
Strong team player working at all levels of the business.
Assist in coordinating the implementation of change to improve established performance
guidelines.
Flexible working in shifts as per business requirement.Department overview:
Operations serves as the primary interface for day-to-day support of customers facilitating
onboarding, testing of new functionality and enhancements and by providing production
support for the various Osttra platforms. Operations professionals work in a fast-paced
environment where the main objective is to provide excellent service to our customers by
answering financial inquires and providing platform onboarding expertise with urgency and
attention to detail while contributing to the areas overall strong sense of teamwork.
Job Classification
Industry: BankingFunctional Area: Banking
Role Category: Investment Banking, Private Equity & VC
Role: Principal / Partner / Director
Employement Type: Full time
Contact Details:
Company: S&P Global MarketLocation(s): Noida, Gurugram
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