Loan Servicing - Team Leader @ Happy Square

Job Description

The Team Lead is a key position within the Loans group. You are expected to deliver on the specific tasks and requirements. These tasks will include the following functions Job Summary As a Team Leader within the Loan Servicing group, you will play a key role in ensuring our team meets all SLA's and adheres to process-related policies and guidelines. You will be the first point of contact for all process-related queries and will be responsible for promoting process improvements and initiatives. This role provides an opportunity to utilize your problem-solving skills, knowledge of loan systems, and strong risk & control mindset to make a significant impact on our operations. Job Responsibilities Monitor the team closely on day to day basis to ensure all SLAs are met and any exception are immediately escalated for resolution. Adhere to laid down QUALITY & QUANTITY SLA's. 100% compliance to process related policies, guidelines and controls. Deal Closing, processing Drawdowns. Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation. Support the secondary trading desk with Tarde booking and settlements, Escalates issues as required to the management. Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc) Ensure timely follow ups with the agent / customer for any missing notifications. Ensure all the funding with in the SLA are been completed the same day. Be the SME be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required. Be the first point of escalation for all Process related issues from internal/external customers. Should have an eye for detail to ensure all documents are processed and reviewed correctly. Responsible to perform peer QC checks for transactions processed. Ability to identify changes to processes and procedures to improve productivity and efficiency, Provide constructive process related feedback to line manager for the team members Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team. Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Drive Process improvements and other initiatives. Ability to work under pressure, should multi task and manage high volumes efficiently. Required Qualifications, Skills And Capabilities Bachelor's degree with a minimum of 5-7 years of relevant loan servicing work for syndicated loans or experience in a back office/financial industry You with knowledge of loan systems like loan IQ will hold an added advantage You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations Strong MS office and analytical skills, Experience in process training a unit/individuals Strong risk & control mindset, Knowledge of investment banking products including Loans, Strong project management skills Open to shifts, Strong communication skills This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Education Management / Director / Principal
Functional Area: Not Applicable
Role/Responsibilies: Loan Servicing - Team Leader

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Keyskills:   Loan Servicing SLA Management Process Improvement SWIFT MS Office Analytical Skills Process Training Project Management Communication Skills ProblemSolving Risk Control Loan Systems NostroCash Matching General Ledger Reconciliation Remittance Systems Investment Banking Products