Job Description
Responsibilities
Delivering high quality and efficient services and support to our customer including installation, performance maintenance, repair and qualification of our portfolio of products in a blue-chip multi-sector environment, both face to face and remotely;
Planning and delivering New Product Implementation, Scheduled Performance Maintenance, Qualification, System Relocations and Technology/Software Upgrades in conjunction with our other customer specialists;
When on customer site through correct diagnostics or observation ensure compliance to relevant legislation surrounding the product and its use;
Providing training and guidance to customer to ensure they maintain compliance and enable smooth safe operation of Waters equipment in their laboratories;
Maintaining customer relationship and liaising as appropriate with the relevant sales account manager for the customer, ensuring key focus on the customer and their needs are met;
Effectively handling customer calls, administration and inventory ensuring you optimize your time and delivery against the metrics set within the business;
Adhering to Waters and customers relevant Health, Safety and Environment requirements when on site and as an individual employee;
Working effectively across the matrix structure of the business and within the Regional Service Team;
Any other additional tasks consummate with the level and scope of the role as deemed by management of Waters.
Employement Category:
Employement Type: Full time
Industry: Bio Technology & Life Sciences
Functional Area: Others
Role Category: Other Roles
Role/Responsibilies: Service Engineer
Contact Details:
Company: Waters India
Location(s): Bengaluru
Keyskills:
CSE