IT support Analyst @ Fugro Survey India

Job Description

Job Responsibilities:-

1. Troubleshooting Skills: Troubleshoot and resolve technical challenges related to desktops, laptops, peripherals, and other IT equipment.

Understanding of computer hardware components, peripherals, and software applications is essential.

Familiarity with common tasks and advanced troubleshooting techniques for operating systems. (Win 10/11)

The ability to diagnose and resolve technical issues efficiently is a core skill. This includes identifying root causes, analyzing symptoms, and implementing effective solutions.

2. Core Technical Knowledge and hands-on:

Understanding networking concepts such as IP addresses, subnets, DNS, DHCP, and basic network troubleshooting helps in diagnosing connectivity issues and providing appropriate solutions.

Deep knowledge in Active Directory, Managing Office 365 and MS licensing.

3. Support and Communication: Provide expert-level technical assistance to end-users and stakeholders, addressing complex issues and ensuring timely resolution.

Communicate IT service status, updates, and outages to users in a clear and concise manner.

Act as a point of contact for escalations and manage stakeholder expectations.

4. IT Service Management (ITSM): Familiarity with ITSM frameworks like ITIL (Information Technology Infrastructure Library) is important for following best practices in incident management, problem management, change management, and service request fulfillment.

Manage the prioritization and assignment of service requests, incidents, and problem tickets.

Collaborate with technical teams to identify root causes of recurring incidents and implement effective preventive measures.

Regularly review and update service documentation, procedures, and workflows.

5. Time Management: Efficiently managing and prioritizing tasks, especially during busy periods or when handling multiple incidents simultaneously, is crucial for meeting service level agreements.

6. Remote Support Proficiency in using remote support tools to assist users who are not physically present is important, as many support interactions occur remotely.

7. Vendor and Supplier Management:

Collaborate with external vendors and suppliers to ensure seamless service delivery and adherence to SLAs. Evaluate vendor performance.

8. Documentation Skills: The ability to create and maintain accurate documentation of incidents, solutions, and processes is vital for knowledge sharing and process improvement.

9. Continuous Learning: The IT landscape is constantly evolving, so a willingness to stay up-to-date with emerging technologies and industry trends is beneficial.

10. Inventory Management: knowledge about inventory management. Hardware, Software etc.

Employement Category:

+ View Contact

Keyskills:   troubleshooting itsm it analyst