Group Leader @ Talentco Hr Services

Job Description

Position: Group Leader

Job Description:

• COMPLAINT MANAGEMENT: SOS, CEO, MSR complaint, New Unit Complaints, Escalation complaint management by following up with individual STs, Guiding Tele -assistant if ST get stuck to fix the issue, managing customer satisfaction feedbacks.
• SPARES MANAGEMENT: responsible for BP to BP physical transfer of spares for maintenance of BP/ SELF KPI parameters.
• REVENUE: BP meetings, field meetings, target setting, Customer visit, verbal follow up with STs on regular basis.
• ANALYSIS and PLANNING: Analysis of budget, scope and planning for execution with help of various analytic reports from SAP and deductions from them
• SALES FOLLOW UP & ASSISTANCE: follow-up with STs and customer visit for closure of sale
• IR 24 HRS 90%: Guidance to BPs and IR STs and if required physical assistance at customer place
• TAT 48 HRS: Regular follow-up with STs and arranging spares physically for meeting Response time.
• BP MANAGEMENT: Planning and execution plan analysis for meeting BP KPI parameters
• NPS: Review BP wise NPS and guidance for improvement.

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Keyskills:   complaint management sales revenue management spares management analytics