Azure - Support Engineer(Partner Center) @ ITSource

Job Description

: Partner Center is a strategic asset to Microsoft, enabling partners to deploy, configure, and transact in ways that support customer business growth. The Partner Center Portal is. the primary site for all transactions between Microsoft, Partners and Customers. It offers flexibility, allowing users to leverage the portal immediately and gradually integrate it over time to automate sales, billing, support, subscriptions, and management systems. Main Responsibilities: PCTS advocate is responsible for supporting and collaborating with customers to resolve technical issues on the Microsoft Partner Center Platform. In addition, they will identify recurrent technical support problem areas while working with Partners and provide feedback and details to Microsoft Partner Technical Advisors and Product Group teams. PCTS Advocate is a pivotal role in the implementation of Partner Center/API support capabilities, identification of technology and/or process readiness needs. They leverage Trainers and relevant management to guarantee their readiness. This role also involves building relationships with Partners and engagement of technology-specific depth queues for customer incident resolution when required. Specific measurements of success include achieving the Partner Satisfaction (CSAT) team goals, time to resolution or escalation(maintaining low resolution/response times), ongoing readiness and Platform training. Detailed Responsibilities: Provide reactive and proactive support to Microsoft Partners. Manage Partner case escalations to Microsoft as appropriate and respond to cases promptly. Demonstrate strong collaboration, communication, prioritization, and organizational skills. Display an ability to manage and streamline complex technical orchestrations and deal with ambiguity. Live and apply the Microsoft CSS CARE Cultural attributes Technical requirements: M365 technology and M365 Admin Centers (L200 to 300)+++ Azure Portal, Azure Active Directory, Azure-Role Based Access Control (L200 to 300)+++ Azure Active Directory Identity Management, including Security and Multi-Factor Authentication (L200 to 300)+++ Basic API and Network troubleshooting knowledge (L100 to 200) +++ Azure Billing and Subscription(Azure Subscription Management) Cloud Service Azure Management Desirably, Microsoft Certification related to M365 or Azure (AZ900)r proven experience working with complex technical scenarios. Experience working directly with Microsoft Partners, Basic programming understanding (Python, C#,) are a plus

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Engineering Design / Construction
Functional Area: Not Applicable
Role/Responsibilies: Azure - Support Engineer(Partner Center)

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Keyskills:   Security API Network troubleshooting Python C M365 technology M365 Admin Centers Azure Portal Azure Active Directory AzureRole Based Access Control Azure Active Directory Identity Management MultiFactor Authentication Azure Billing Subscription Management Cloud Service Azure Management