Technical Support Analyst - Gurgaon
- Ameriprise
- 3 - 5 years
- Noida, Gurugram
- 2 months ago
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Job Description
- We are seeking a highly motivated and technically skilled individual to join our team as a Technical Support Analyst
- The ideal candidate will have a strong technical background, including 3-5 years hands-on experience in SQL, a solid understanding of ITIL service lifecycle, and proficiency in application support at level 1
- The primary responsibility will be to support the global risk platform
- Person will be responsible for identifying and resolving infrastructure issues
- Diagnose technical problems with the system, understand SQL/T-SQL and write and maintain quality control checks
- Candidate must be able to communicate effectively, relate to the business, and provide technical inputs
- Attend daily stand-up meetings
- Assist the Investment Risk team with their reporting or analytical needs
Key Responsibilities:
- Provide level 1 application support to end-users, addressing technical issues and escalating complex issues as needed.
- Utilize your strong hands-on experience in SQL/T-SQL to query and analyse databases for problem diagnosis and resolution.
- Collaborate with cross-functional teams to ensure efficient incident resolution and effective communication throughout the support process.
- Apply your in-depth understanding of ITIL service lifecycle principles to contribute to the continuous improvement of our support processes.
- Document support activities, resolutions, and troubleshooting steps in a clear and organized manner.
- Utilize your experience with ServiceNow to log, track, and manage support tickets effectively.
- To ensure that Investment Risk inquiries are answered in a timely and accurate manner, via phone, email, or live chat.
- The development and maintenance of a quality assurance system and a dashboard for system diagnosis.
- Identify, resolve, or report any issues with the system.
- Inform internal or external data providers of data issues.
- Ensure that support documentation is maintained in collaboration with the Development Team.
- Work with cross-functional teams to resolve technical issues with the system.
- Maintain environment hygiene - password changes, infrastructure updates, address performance issues
Qualifications and Requirements:
- A technical degree in a related field (e.g., Computer Science, Information Technology) is required.
- Strong hands-on 2-4 years of experience in SQL/T-SQL, with the ability to write and optimize queries for data retrieval and manipulation.
- Solid understanding of ITIL service lifecycle principles and their application in a support environment.
- 1-2 years hands-on work experience of batch processing and scheduling of jobs by using Orchestration Software experience preferred tool Tidal.
- Proven experience providing level 1 application support, including issue diagnosis, resolution, and escalation procedures.
- Familiarity with ServiceNow or similar ticketing systems for incident management.
- Excellent problem-solving skills and the ability to work under pressure to meet support deadlines.
- Strong interpersonal and communication skills to interact effectively with end-users and cross-functional teams.
- Attention to detail and a commitment to maintaining accurate documentation.
- Understanding asset management and investment risk.
- Knowledge of Data Management and Operations
- Excellent communication skills to convey risk analysis findings to diverse audiences.
- Self-motivated and able to work independently as well as within a team environment.
- Experience with a scheduling tool
Job Classification
Industry: Financial ServicesFunctional Area: Financial Services
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Ameriprise FinancialLocation(s): Noida, Gurugram
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Keyskills: Ticketing Application support Manager Quality Assurance Data management Financial planning Incident management Scheduling Manager Quality Control Asset management Troubleshooting
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₹ 6-10 Lacs P.A
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Ameriprise
Ameriprise Financial has helped millions of clients feel confident about their financial futures for more than 125 years. Our network of approximately 10,000 financial advisorsdelivers personalized financial advice to help clients reach their goals..
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