Executive, Customer Success
- Capillary Technologies
- 0 - 3 years
- Bengaluru
- 20 days ago
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Job Description
Capillary Technologies India Pvt. Ltd. is looking for Associate Product Marketing Manager to join our dynamic team and embark on a rewarding career journey- Customer Relationship Management: Develop and maintain strong relationships with customers or clients, understanding their needs, goals, and challenges
- Onboarding: Assist new customers in getting started with a product or service, providing guidance, training, and support during the initial setup phase
- Product Knowledge: Acquire in-depth knowledge of the company's products or services to effectively address customer inquiries and provide solutions
- Account Management: Serve as the primary point of contact for assigned customer accounts, ensuring they receive timely responses and assistance
- Needs Assessment: Conduct assessments to understand customer needs and objectives, identifying opportunities for upselling or cross-selling products or services that meet those needs
- Problem Resolution: Address customer issues, concerns, or complaints promptly and effectively, collaborating with internal teams as needed to find solutions
- Product Training: Provide ongoing product training and education to customers, helping them make the most of the features and functionalities
- Feedback Collection: Gather feedback from customers about their experiences and use it to inform product improvements and enhancements
- Renewals and Retention: Monitor customer accounts and contracts to ensure timely renewals and contract extensions
- Implement retention strategies to prevent customer churn
- Usage Analytics: Analyze customer usage data and metrics to identify trends and proactively address potential issues or opportunities
- Customer Advocacy: Encourage satisfied customers to become advocates for the company, which may involve participating in case studies, testimonials, or referrals
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Other
Role: Other
Employement Type: Full time
Contact Details:
Company: Capillary TechnologiesLocation(s): Bengaluru
Keyskills: upselling digital marketing operations management customer relationship customer service program management business analysis market research customer focus product training account management customer advocacy key account management crm
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Capillary Technologies
About companyCapillary provides OmniChannel Engagement and Commerce solutions that help consumer brands increase customer reach, engagement, sales and loyalty. The solution suite includes CRM & Loyalty, MartJack E-Commerce Platform, Marketing Cloud, Customer Analytics, and O2O Commerce. Capilla...
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