Senior Technical Consultant - Navi @ Orange Business

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Senior Technical Consultant - Navi

Orange Business
3 - 8 years
Mumbai
2 months ago
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Job Description

24x7 Monitor, respond calls
Logging and updating tickets on SPLUNK and Fireservice accurately with relevant information
Follow customer defined processes for L2 troubleshooting, timely escalating tickets, as required, to the next appropriate Team/level of support
Prioritize incidents/SR/CR via SPLUNK and Fireservice
Track all the issues and send status updates on the progress
Datacenter Support - Network, Database, Systems, SAP, Cloud, AIX, Linux, Virtualization platform.
Inquisitive to gather relevant information if the issue is business critical
Identify opportunities for improvement
Providing a Single Point of Contact (SPOC) for assistance with all the Services, and wherever possible, performing resolution of problems as a point of contact.
Opening trouble tickets according to the severity levels defined, routing the same to the appropriate entity for resolution, track the progress of problem resolution efforts, escalating problems to the appropriate levels for resolution, and closing them upon confirmation by the affected User that the problem has been resolved.

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Services & Consulting
Role Category: IT Consulting
Role: Technical Consultant
Employement Type: Full time

Contact Details:

Company: Orange Business
Location(s): Mumbai

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Keyskills: Aix SAP Linux Networking Cloud Database splunk Routing Troubleshooting Virtualization

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₹ 4-6 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Orange Business

ORANGE BUSINESS SERVICES INDIA SOLUTIONS Pvt. Ltd. ORANGE BUSINESS SERVICES INDIA SOLUTIONS Pvt. Ltd.

Senior Technical Consultant - Navi @ Orange Business

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