Technical Consultant - Navi Mumbai,Mumbai
- Orange Business
- 2 - 6 years
- Mumbai
- 2 months ago
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Job Description
- Low / Medium severity incidents,
- Regular operational activities like config backup , low /no impact patch & release Management.
- Documentation and Reporting.
- Co-ordination with Third parties, Telcos, Vendors and suppliers for fault resolution.
- Effective handling of Technical requests from end customer .
- Ensure Service Delivery as per agreed SOW / SLA.
- As appropriate , participate or extend support Senior Technical Consultants/Operation Managers/Problem Manager towards troubleshooting High Severity incidents, problem tickets & RFO/ RCA preparation work.
- Participate in Change management , assess Risk and Impact.
- Perform Preventive maintenance activities.
- Take initiatives in learning, certifications & evaluating new Networking Technology & Tools.
- MIS customer report preparation on technology part.
- Experience of working in ITIL driven environment is a must.
- Good network support knowledge and experience with networking/ security background
- Implementation experience of Cisco Network solutions.
- Working knwoledge in one or more of the following is preferred:
Network, LAN/WAN topologies and protocols - Mandatory
Systems/Network Management Tools Mandatory.
- Hands on experience (administration and maintenance) on Cisco Network Products like :
Cisco Access Switches
Cisco Access points
Fortigate Firewalls
Basic awareness of ITIL framework and familiarity with ITSM Tools (like Remedy/HPSM/Clarify etc ) .
Good Troubleshooting and analyzing skills with out of the box thought process
Excellent customer handling skills
Excellent communication and interpersonal skils
Positions will require to work in rotational shifts to support 24 * 7 operations /project assigments
Quick learner
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Consulting
Role: Technical Consultant
Employement Type: Full time
Contact Details:
Company: Orange BusinessLocation(s): Mumbai
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Keyskills: Fortigate RCA Change management WAN MIS SOW Troubleshooting cisco Release management Remedy
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₹ 4-5 Lacs P.A
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