Customer Success Manager @ Jio Platforms

Job Description

About the Company: RMX is an industry leading 31-year-old family-owned company headquartered in Punjab, that is in the business of manufacturing rubber hoses and metal auto-retractable hose reels. We are the largest manufacturing exporter of general purpose hoses and reels from India, selling in over 22 countries from Americas region, APAC region and multiple countries in the EMEA region. We are set to be a $100 Million company by 2026. The company has been growing multifolds and expanding its footprint across various countries. The team has been growing too with well professionals coming from diverse backgrounds (HR, Operations, Marketing, Sales) and top institutions (like IIM, XLRI). Job Location: J:alandhar, Punjab Brief Summary: We are seeking a highly skilled Customer Support Specialist to join our team. The ideal candidate will have a proven track record of providing exceptional customer service to international clients within the import-export industry. About the roles and. Responsibilities: International Client Interaction: Interact with international clients via email, phone, and other communication channels to provide outstanding customer support. Order Processing: Process and manage orders, ensuring accuracy and timely delivery. Collaborate with internal teams to track shipments and resolve any issues that may arise. Documentation: Handle and assist with the preparation of necessary export-import documentation, ensuring compliance with regulations and standards. Problem Resolution: Address and resolve customer inquiries, concerns, and issues promptly and effectively. Escalate complex issues to the appropriate departments as needed. Product Knowledge: Develop and maintain a deep understanding of our products and stay informed about industry trends to provide informed support to clients. Customs Compliance: Stay updated on international trade regulations, customs requirements, and tariffs to facilitate smooth transactions for clients. Cross-Functional Collaboration: Collaborate with other departments such as Sales, Logistics, and Finance to ensure a seamless customer experience. Skills and Qualifications: Bachelor's degree in Business, International Relations, or a related field. Proven experience in customer support, with a focus on international clients in the import-export industry. Strong knowledge of international trade regulations, customs procedures, and documentation requirements. Excellent communication skills in English (additional languages a plus). Detail-oriented with strong organizational and problem-solving abilities. Proficient in using CRM systems, Microsoft Office, and other relevant tools

Employement Category:

Employement Type: Full time
Industry: Chemical / Plastic / Rubber / Glass
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Customer Success Manager

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Keyskills:   Customer Support Order Processing Documentation Problem Resolution Product Knowledge Communication Skills International Client Interaction Customs Compliance CrossFunctional Collaboration Organizational Skills ProblemSolving