Delivery Lead BPO - Quality and Training @ Florican Enterprises

Job Description

We are looking for a leader to oversee training and transactional quality as a function for leading travel client in Kolkata / Pune location. The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives. Job Responsibilities - Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members. Provide Training and Quality support, development of metrics and dashboards in line with customer requirements Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics Accurately capture the reporting needs of each of the client and set. up/customize processes to seamlessly meet client's expectation Translate key business drivers to performance requirements and accordingly identify/design learning interventions that provide greater flexibility of learning options Innovate new ways of learning and help drive adoption of Tech infused learning solutions Profile and Experience: 12+ years of industry experience in Quality & Training domains Flexible to work 5-Days and in Evening shifts Must have experience in Travel / Airlines / OTA industry Demonstrated success in Quality & Training Exposure to different improvement frameworks like six sigma, lean Strong analytical skill- ability to work with huge volume of data using statistical tools Six Sigma Black Belt certification is preferred knowing the Global scale and impact of the role Strong Process Knowledge and Compliance to Multiple Audit Postures

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: Delivery Lead BPO - Quality and Training

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Keyskills:   Quality Management Training Process Improvement Team Leadership Client Management Innovation Analytical Skills Six Sigma Compliance Metrics Development Quality Delivery Learning Development